Shipping & Payment Info

Please allow up to 10 business days for your order to be processed. Please note that the 10 business day processing time is not included in the estimated delivery time at checkout. If you have a time constraint in which you need the package to be delivered, you can email us at yourcoastalretreat@gmail.com and we will let you know if we can accommodate that for you.

We do not ship Saturdays, Sundays, or holidays. Any orders that are made over the weekend will be processed the following Monday. We ship orders to all US states and territories, APO/FPO addresses and to select international countries

Approximate shipping costs below:

Jamaica

• Kingston ground delivery via Zip Mail - USD$6.00
• Outside Kingston/St Andrew/St Catherine(Pick up at local Knutsford Express Depot) - USD$10.00

North America

• 3-5 business days - $4.99
• 1-2 business days - $34.99

Rest of the World

• 3-5 business days - $19.99

INTERNATIONAL SHIPPING TERMS & CONDITIONS

Your Coastal Retreat ships to most international destinations. Please note that international orders cannot be returned for any reason whatsoever. No exceptions.

Orders that are shipped outside of Jamaica may be subject to taxes, brokerage fees, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Import Fees may include the following charges:

Duties: the amount charged by the country for an individual item

Freight: transportation costs incurred by the carrier

Insurance: the amount for insuring the package

Taxes: the Value Added Tax (VAT) charged by the country

Brokerage: the amount charged by the Broker to clear customs

Disbursement: the amount the Carrier charges to disburse the costs to the country

Other Fee(s): the transaction fee and any additional costs that may be incurred (e.g., rural-area charges, extra fees for a particular country, etc.)

If you refuse a shipment from Your Coastal Retreat or a shipment is undeliverable, you are still responsible for the cost of the merchandise, the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Your Coastal Retreat.

Once items have been shipped it is the responsibility of the postal service to ensure packages are delivered. No refunds will be issued for lost packages. If your tracking information shows that your package has been delivered, but you have not received it please contact the following to file a claim for your missing shipment:

• Jamaica Post or Knutsford Express for those in Jamaica
• USPS for those whose shipping address is in North America and chose 3-5 day shipping
• FedEx for those whose shipping address is in North America and chose 1-2 day shipping
• DHL for those whose shipping address is in the rest of the world